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Privacy Policy


Platinum Pet Food Sdn Bhd collects data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Your Personal Data either directly from you or from your authorised representatives (i.e. persons whom who may have authorised, who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties, or from publicly available sources or through our website including, but not limited to, the following ways:

·      Register for a newsletter, purchase a product, contact us via our customer service team, we may collect a variety of information, including your name, address, phone number, email address, contact preferences, and credit card information. 

·      This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest as well as improve our products, services, and advertising. Aggregated data is considered non‑personal information for the purposes of this Privacy Policy.


The Personal Data which we collect from you allows us to keep you constantly informed on Platinum Pet Food’s latest product announcements, promotions and upcoming events. If you wish to withdraw your consent, you can opt out anytime by emailing to


·      We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.

·      From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Platinum Pet Food, you may not opt out of receiving these communications.

·      We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Platinum Pet Food’s products, services, and customer communications.


Platinum Pet Food’s websites, email messages, and advertisements may use cookies. Cookies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.


By continuing to use the Website, you consent to the processing of your personal data in accordance with the Privacy Policy.


Platinum Pet Food Sdn Bhd reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.